Tuesday, April 3, 2012

Help With Downloads

Nearly every popular eCommerce site uses the "Instant Download" now as their method of delivery for PDF materials. 
But sometimes things go wrong - sometimes it's on host site's end.. sometimes it's on the eMail server's end and sometimes, it's just human error.. 
either way, YOU want your purchase!!






Here are some helpful instructions if you are new to Instant Downloads... or even if you're not, but you can't seem to find your purchase.


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If you already have an Etsy account and are logged in when making your purchase - Great!! (If you are not logged it, you should log in prior to completing your purchase.)

Once you've purchased of one of my instant download crochet patterns, you should see a 'View Your Files' link; which goes to the Downloads page. From there, you can simply download any files that you have purchased.  
** At the time of this writing, the EstyApp is not enabling Instant Downloads option - you will need to log into your account from a non-mobile device or from your mobile device's choice of Internet Browser. 

Instant Downloads are only available once your payment is CONFIRMED.  So if you paid with an option like PayPal or your credit card, the confirmation might take a few minutes.  

Etsy also sends you a download notification email to the email address associated with your account. So be sure to add "transaction@etsy.com" to your address book or safe list to keep your purchase from going to your junk folder!

You can also access your purchase from your account. Once logged into your account, to access your digital file(s), go to Your Account > Purchases and reviews and locate your order.  Click on Download Files and this will take you to the Downloads page for all the files attached to your purchase on that date.

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If you DO NOT have an Etsy account and made your purchase using the 'Check Out as a Guest' option; you'll need to locate your email receipt that was sent to you for your download link. 

Sometimes, your eMail filter may hide this from you, so check your "Spam/Junk Folder.  If you are a Gmail user, this could also be under the "Social or Promotions tab". 
Make sure to add "transaction@etsy.com" to your address book or safe list to avoid missing important correspondences for your purchase.



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Downloading an Instant Download/PDF (Ravelry.com)
If you already have a Ravelry account and are logged in when making your purchase - Great!!  (If you are not logged it, you should log in prior to completing your purchase.)

Once you've purchased of one of my instant download crochet patterns, you should see a 'Download' link; directly under the 'onscreen receipt' of your purchase. 
From there, you can simply download any files that you have purchased.  

You will also find the purchase in your account's 'My Notebook' section under the heading of 'Library' and 'Purchases'.

Ravelry also sends you a download notification email to the email address associated with your account. So be sure to add "downloads@ravelry.com" to your address book or safe list to keep your purchase from going to your junk folder!

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If you DO NOT have a Ravelry account and made your purchase using the 'Guest Checkout' option; you'll need to locate your email receipt that was sent to you for your download link. 

Sometimes, your eMail filter may hide this from you, so check your "Spam/Junk Folder.  If you are a Gmail user, this could also be under the "Social or Promotions tab". 
Make sure to add "downloads@ravelry.com" to your address book or safe list to keep your purchase from going to your junk folder!
Important Note: If you purchased a pattern while NOT logged into your account, you can still add it to your library, but it will NOT show under your purchases.



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If you are having trouble downloading your files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. You will need a PDF reader such as Adobe or similar to read PDF files.

If your computer states that the file has been corrupted, delete the file and try downloading it again. 
If you still can't open the file, please contact me through Etsy/Ravelry Messages or by eMailing me at fiberdoodles@gmail.com for further assistance.

"I purchased a digital file, but these options aren’t available for me."
If you purchased one of my patterns from an authorized dealer (Ravelry or Etsy), these options SHOULD be available to you.  
If you purchased one of my patterns from another site, you have purchased an illegal copy of one of my patterns by an unauthorized third party.  
You should contact your bank or credit card to cancel the transaction.

Please ALWAYS REMEMBER to back up your purchases on an external drive of your own.  This is the only way to guarantee that your purchase will be there if your computer crashes, if an authorized dealer website is down or the Internet is unavailable due to outages or shutdown.
Page Updated on: 14 December 2020


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(¯`·._(_.·´¯`·._.»  Copyright Notice  «._.·´¯`·._)_.·´¯)

Should you wish to share this Information or FiberDoodlesbyK4TT Patterns, please share using an Official FiberDoodlesbyK4TT authorized page 
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Permission has NOT be granted to any 3rd Party to re-print, re-post or translate any FiberDoodlesbyK4TT products.

By utilizing any product from FiberDoodlesbyK4TT, whether by clicking over the internet, telephone, facsimile or otherwise, you agree to the Terms and Conditions of the FiberDoodlesbyK4TT End User Licensing Agreement (EULA) or qualification.
All patterns are sold in good faith. Every effort has been made to ensure that all instructions are accurate and complete. FiberDoodlesbyK4TT cannot, however, be responsible for human error or variations in individual work.


All patterns released from FiberDoodlesbyK4TT are protected under Federal copyright laws. Reproduction/distribution, in part or in whole, is strictly prohibited unless specifically authorized. This includes, but is not limited to, any form of reproduction or distribution on or through the Internet, including posting, scanning, "Crochet-A-Longs" and/or eMail transmission.